• You can return Group resources directly to us, provided you bought them directly from us. If your resources were purchased from one of our wonderful retailers, please work with them to handle your returns.
• We go the extra mile to ensure our resources arrive in good condition…but things happen. In those rare instances, just give us a call at 800.447.1070 within 30 days of receipt for a refund or replacement.
• Did the wrong items arrive? If so, call us at 800.447.1070 so we can make it right.
• Returned product must be in resellable condition: unopened in original packaging with no stickers or markings.
• Returns of Value Packs, Kits, or Sets must have ALL original components in sellable condition. There will not be partial or pro-rated credit issued for incomplete packages. For example, if you only use two of four items in a Value Pack, Kit, or Set we will not issue credit for the two unused items.
Customers are responsible for shipping costs incurred to return resources to Group.
We encourage you to use a shipping method that provides a tracking number and secure packaging for your return. We are not responsible for items lost or damaged in the return shipping process.
Customers are not responsible for return shipping costs for damaged or defective products or other issues for which Group is responsible.
To receive full credit, returns must be received at Group within 30 days of your purchase, with the following exceptions:
• All VBS product must be returned no later than September 1 of the current program year.
• All quarterly dated curriculum return deadlines are 30 days after the end of the quarter.
-Fall Quarter return deadline is January 1
-Winter Quarter deadline is April 1
-Spring Quarter deadline is July 1
-Summer Quarter deadline is October 1
For Simply Loved Curriculum to receive full credit, returns must be received at Group within 30 days of your purchase date.
• Seasonal and Women's Retreat Kits and Resources have the following deadlines:
-Fall Festival return deadline is December 1
-Christmas return deadline is February 1
-Easter return deadline is June 1
-Seaside Escape deadline is September 15, 2019
-Cozy Mountain Lodge deadline is May 15, 2020
-WonderFull World deadline is May 15, 2021
How to Return
1. CLICK HERE and complete the form. You will receive the required Return Authorization paperwork needed to complete your return via email in 2-3 business days.
2. Once you have the required Return Authorization paperwork:
Pack items securely, using the right-sized box with proper packing materials.
**Important: Include your Returns Authorization paperwork. If more than one box is required, please make copies and include in each box**
Ship with a carrier that provides tracking, to:
Group Publishing Returns
1615 Cascade Ave.
Loveland, CO 80538
3. Once we receive your returned product, including the Return Authorization paperwork, you can expect to see your credit in about two weeks after your return is received and processed. Refunds are available upon request to accounts with credit balances.
4. Live Chat agents are available to help Monday - Friday from 2pm - 4:30pm MT or call us at 800-447-1070 for assistance. You can also reach us via email at firstname.lastname@example.org.
Hours: 8:00am-5:00pm MT (9:00am to 7:00pm ET)
Canadian customers - please call 800.403.5598 or email email@example.com for return questions. Ship Canadian returns to:
119 De Baets
Trade Return Policy
CLICK HERE for more information, contact your Retail Account Manager, or call 800.541.5200 for current Trade Return Policy.