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FAQs - SoulFeed

SoulFeed Care Package Basics:

What is a subscription box?

It’s a simple, money-saving, hassle-free way to send your college student some love in a care package every month!

How much does it cost?

Much cheaper than if you sent this care package yourself—and you always get FREE shipping! The value of each box varies from $40-50, and depending on the subscription program you’ll pay $34 for the month-to-month single care package program; $29/month for the 4 month program; and $24/month for the 8 month program.

What’s inside a SoulFeed Box?

Check out this link to see what’s in the box!

How does the SoulFeed care package help growth faith?

SoulFeed’s philosophy is to help college students own their own faith and deepen their relationship with Jesus. Along with lots of incredible munchies and fun goodies, each care package contains 4 simple weekly reflections themed around the most critical issues college students are facing. These spiritual reflections include Bible verses, thought-provoking questions and challenges, and practical advice and heartfelt encouragement for deepening their relationship with Jesus in the context of college life.

Why is a SoulFeed box important?

The average cost of a year of college is $15,000—an investment in the mind. The average cost of a year of college housing & meal plan is $11,000—an investment in the body. Yet what matters most is the soul, and it’s often left out of the equation. Click here to learn why the college years are critical to faith formation.

Can I personalize a message with a SoulFeed care package?

Each month when the SoulFeed box ships, you (the sender) will receive a helpful reminder email letting you know it’s on the way to your college student. We will also let you know the theme of the spiritual growth reflections your student will be receiving that month, as well as simple ideas for how to encourage the faith growth of your loved one at college during this month. We then recommend you send a personal email to your student letting them know a box is on the way, along with some encouragement!

Is SoulFeed just for college students?

While SoulFeed is designed to address typical issues college students are facing, it’s still relevant and helpful for the spiritual growth of any teenager or adult. It’s also great for people serving in the military.

Who are the people behind SoulFeed?

Learn more about us by clicking here!

 

Shipping, Subscription Plans and More:

Where does SoulFeed ship to?

We currently ship SoulFeed care packages via USPS to anyone in the United States, including Hawaii, Alaska and APO/FPO military addresses.

What’s the SoulFeed shipping schedule?

We base our shipping dates based on the standard college schedule. Packages are shipped via priority mail and should be received within 3-5 days of ship date. The sender will receive an email when the box ships. There are no SoulFeed Care Packages shipped in June, July, August and January.

First semester (2015):
September’s care package: ships 9.3.15
October’s care package: ships 9.28.15
November’s care package: ships 10.27.15
December’s care package: ships 11.25.15

Second semester (2016):
February’s care package: ships 1.27.16
March’s care package: ships 2.25.16
April’s care package: ships 3.26.16
May’s care package: ships 4.26.16

Can I order now even if I don’t know my college student’s mailing address yet?

Yes! Each month’s boxes are in limited supply, so we suggest you order the program put your shipping information in as a placeholder. You can log in to your account to update the shipping address when you receive your college student’s correct mailing address. We will also send out a reminder to confirm the correct address before the SoulFeed care package ships!

How do I update the shipping address?

It’s simple! Click on the “login” link at the top right of your screen on the www.soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Shipping Address area. Update your address, and click “save.”

Can I choose the month in which I want my subscription to begin?

We’re sorry, but this is not a feature we can currently offer. Once you subscribe, you’ll be on deck to receive our next available box. If you have a specific month in mind—you’ll want to subscribe between the 1st and 24th of the prior month. (For example, if you want the October box, you’ll need to subscribe between September 1 and September 24.)

Can I skip a month?

SoulFeed automatically skips the months of June, July, August and January. Orders placed for 4 and 8 month programs will only skip the black-out months, an cannot be altered or have additional dates skipped.  If you are on the month-to-month plan, you can skip your next month by clicking on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you will see a section called “Your Subscription(s).” Click to edit your subscription. Select the button that says “Skip Next Renewal”  Click the button, hit “change,” and you’re done.

When will my renewal be billed?

We process all renewals on the 8th of every month, which is the billing for the following month. If you’re on a 4 or 8 month plan, you’ll be billed on the 8th of the month after your last box is received, and you’ll be renewed for the same length term. (For example—if you’ve signed up for the 8 month plan in Sept, your plan will renew August 8th and your plan will begin again with an 8 month delivery schedule beginning in Sept.)

How do I update my billing information?

It’s simple! Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Credit Card area. Update your card, and click “save.”

Can I turn off auto-renew/cancel the SoulFeed subscription?

Aw, shucks! We hate to see you go. But if you must, click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you’ll see a section called “Your Subscription(s).” Click to edit your subscription. Hit the “cancel subscription” button, kindly tell us why you’re cancelling so we know how to make SoulFeed even better, and hit “yes, cancel me.”

NOTE: If you’re subscribed to one of our 4 or 8 month plans and still have boxes/months remaining, you’ll continue to receive the rest of the boxes in your subscription.

What is the SoulFeed cancellation/refund policy?

For month-to-month subscriptions: To avoid receiving the next box, you’ll need to cancel before you’re re-billed for the next month. Cancel on or before the 7th of any month, and you won’t be billed for or receive the next month’s box.

For 4 or 8-month subscriptions: Cancelling one of these subscriptions is like turning off your auto-renew: You won’t be billed for another term once you’ve received all the boxes in your term. (For example, if you have a 4-month subscription and you cancel after you receive your second box, you’ll still receive two more boxes, and you won’t be billed after that.) Cancel on or before the 7th of the month your renewal is to be processed. Your renewal will automatically be processed after your final box is received.

For questions regarding refunds please email subscriptions@lifetreefamily.com.

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