Important Changes to the Delivery of Simply Loved Digital Files
Starting August 2022 Simply Loved Plus Digital Kits NO LONGER INCLUDE a USB Flash Drive.
As some of our users experienced first-hand, the USB drives in our Simply Loved Plus Digital Kits have become increasingly unreliable. We continue to hear your struggles with USB drives corrupting, and we're terribly sorry for the frustration this has caused. We're excited to announce a new solution for delivering your digital files.
The Current Problem
After working for months to resolve the technical issues, we continue to have problems with USB technology. Some of the reasons for flash drives corrupting are:
- Removing USB drives without closing files or following the proper ejection procedures
- Permission problems caused by different operating systems
- Security settings that are different from one computer to the next
- Periodic failure of the flash drive hardware
The New Solution
While trying to find a replacement for the flash drives, we started investing in Group’s Digital Download Center – an online solution that allows you to download and/or stream your curriculum materials.
The Digital Download Center provides a more reliable way for you (and your volunteers!) to access files from anywhere. Through the DDC you can access all of your kit materials in a digital format, explore bonus resources, and download or stream music and videos.
What This Means for You
We removed the USB drives from Simply Loved Plus Digital Kits and replaced the USB drive with an activation code that gives you access to the Digital Download Center. You can look forward to receiving an activation code with each of your future quarters.
We understand some geographical areas have internet bandwidth challenges, making it difficult to download or stream online. If it’s necessary for you to have a USB drive, you have the option to purchase one for $10.00 (plus shipping) through the Digital Download Center. The USB drives contain the same resources as the DDC, however we only recommend ordering a USB drive if the Digital Download Center won’t work for you.
Overall, the DDC is a better, long-term digital solution that's consistent with where technology is going. We're excited to announce its integration with Simply Loved.
If you have any questions, or if you need activation codes for kits you’ve already purchased, please call or email Group Product Support:
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