Place of Purchase You can return Group resources directly to us, provided you bought them directly from us. If you purchased Group resources from one of our wonderful retailers, please work with them to handle your returns. For Canadian customers, please call 1-800-403-5598 or email firstname.lastname@example.org for return questions.
Damaged Products We go the extra mile to ensure our resources arrive in good condition...but things happen. In those rare instances, just give us a call at 1-800-447-1070 within 30 days of receipt for a full refund or replacement.
The Wrong Products Did the wrong items arrive? If so, call us at 1-800-447-1070, so we can make it right.
Return Deadlines For Trade Return dates CLICK HERE
To receive full refund credit returns must be received at Group within 30 days of your purchase, with the following exceptions:
All VBS product must be returned no later than September 1 of the program year.
All quarterly dated curriculum return deadlines are 30 days after the end of the quarter. -Fall Quarter return deadline is January 1 -Winter Quarter deadline is April 1 -Spring Quarter deadline is July 1 -Summer Quarter deadline is October 1 VBS Value Pack Return Policy: When returning a Value Pack, it must have ALL original components in sellable condition, there will not be partial or pro-rated credit for incomplete packages. For example, if you only use 2 out of 4 items, you cannot return the 2 items that you did not use, even if you did not open the packages of the remaining items. All returns must be received no later than September 1, 2019.
Seasonal and Women's Retreat Kits and Resources have the following deadlines: -Fall Festival return deadline is December 1 -Christmas return deadline is February 1 -Easter return deadline is June 1 -Seaside Escape deadline isSeptember 15, 2019 -Sweet Life Cafédeadline isMay 15, 2018 -Cozy Mountain Lodge deadline isMay 15, 2020
Shipping Costs: Customers are responsible for shipping costs incurred to return resources to Group. (Customers are not responsible for return shipping costs for damaged or defective products, shortages, or other shipping issues for which Group is responsible. If products are returned to Group and a credit is not issued for any reason, the products will become the property of Group and will not be shipped back to the customer.)
How to Return 1. CLICK HERE and fill out the needed information. Please allow 2-3 business days for reply. You’ll receive the required Return Authorization paperwork needed to complete your return via email.
2. Once you have the required Return Authorization paperwork: -Pack items securely, using the right-sized box with proper packing materials. **Important: Include your Returns Authorization paperwork. If more than one box is required, please make copies and include in each box** -Ship and track with a carrier that allows tracking, to: Group Publishing Returns 1615 Cascade Ave. Loveland, CO 80538 For Canadian customers: 119 De Baets Winnipeg, MB R2J 3R9
3. Once we receive your returned product, including the Return Authorization paperwork, you can expect to see your credit in about two weeks after your return is received and processed. Refunds are available upon request to accounts with credit balances.
4. Live Chat agents are available to help direct you further or get you started or call us at 1-800-447-1070 for assistance. Hours: 7:00am-5:00pm Mountain Time (9:00am to 7:00pm Eastern Time)
Trade Return Policy CLICK HERE for more info, contact your Retailer Account Manager, or call 1-800-541-5200 for current Trade Returns Policy.